Return & Refund Policy

Last Updated: 19 February, 2025

We want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and obligations regarding returns, exchanges, and refunds. By placing an order on our store, you agree to the terms set out below. If you have any questions, please Contact Us before initiating a return.

1. Return Eligibility

• New/Unused Items: You may return new, unused items within 90 days of the delivery date.

• Cores: Most cores may be returned within 6 months of the original purchase date.

• Defective Items: Items covered by a manufacturer’s warranty can be returned or exchanged within 6 months of the original purchase date.

All returns must be initiated online or by contacting us before sending any items back. We do not accept returns without a valid Return Authorization.

2. Return & Exchange Instructions

1. Access Your Orders

• Go to your orders page by clicking “Start Your Return” (or “Return Items”) in your account. If you are not logged in, you will be prompted to do so.

2. Select Items to Return

• Locate the order containing the item(s) you wish to return.

• Click on “Return Items” next to that order.

3. Exchange Process

• If you want to exchange an item, you’ll first return it following the steps above.

• Then, place a new order for the replacement item. This ensures faster processing and availability of the item.

4. Shipping Label

• After confirming the items to return, you will receive instructions and a UPS return shipping label.

• Print and attach this label to your package, then drop the package off at a local UPS store.

3. Refunds

Once we receive and inspect your return, we will process your refund. Please note:

• Refund Method: Refunds will be issued to your original payment method within 7–10 business days after your returned item is received and approved.

• Deductions: If applicable (e.g., cost of return shipping label), certain fees or shipping costs may be deducted from your refund.

• Notification: We will send you an email confirming that your refund has been processed.

If you do not see the refund after 10 business days, please first contact your bank or credit card company, as it may take additional time for the transaction to post.

4. Exceptions & Non-Returnable Items

Certain products cannot be returned through our online process and may require special handling. These include:

• Hazardous Materials

• Oversize Items

• Items Shipped via Truck Freight

• International Orders (items shipped outside the United States)

Please Contact Us if your item falls into any of the above categories or if you’re unsure about the return eligibility of a specific product.

5. Damaged or Defective Items

• Manufacturer’s Warranty: If you believe your product is defective and it falls under the manufacturer’s warranty, you can return or exchange it for up to 6 months.

• Inspection Required: All defective items will be inspected to determine if they qualify for a refund or replacement according to the manufacturer’s warranty guidelines.

6. Core Returns

• Return Window: Most cores are eligible for return within 6 months of purchase.

• Condition: Cores must be returned in acceptable condition to receive credit, as determined by the manufacturer’s or supplier’s guidelines.

7. Contact Information

If you have questions about this policy, or if you’re experiencing any issues with the online return process, please contact our Customer Support:

• Email: [Your Store Email]

• Phone: [Your Store Phone Number]

• Address: [Your Store Mailing Address]

We’re here to help make your return process as smooth as possible.

Thank you for shopping with us!

Your satisfaction is our priority, and we appreciate your cooperation in following these guidelines. If you have any questions or concerns regarding your return or refund, feel free to reach out. We value your business and look forward to serving you again.